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The House by Elegant Hotels

Direccion Paynes Bay St. James, Barbados
Telefono (954) 625-3718
Sitio web marriott.com
Categories Hotel, Meeting Planning Service
Clasificacion 4 21 revision
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The House by Elegant Hotels opiniones

21
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john
20 Febrero de 2024 6:30

Nice boutique hotel staff we're brilliant. Limited number of sun loungers if the tide is in as the hotel does not have a large beach front.
Only downside is they don't have a reception desk or area. You have to go looking for an "ambassador" and our check in was sat on a sofa in dim light had to use our phone to complete the paperwork!

Joe
03 Enero de 2024 2:51

We love this hotel and location. The hotel is small which is what we love. Service is excellent, staff is friendly and helpful. This is a very nice place to enjoy the beach

Barb
30 Diciembre de 2023 4:04

Beautiful, small resort. Great for people who don't like crowds (like me). It's on the beach, has a pool right there as well, a pool bar, several dining choices, and a very attentive staff who clearly want you to enjoy your stay! Lovely room (I heard they're going to remodel or update in a couple months). And it's in Barbados! What more could you want?

GEORGES
28 Mayo de 2023 11:32

My girlfriend and I went for our 5 years anniversary. This was probably one of our best trip ever.

- location: the House is part of the elegant hotels chain which you have access to. You re almost walking distance from Tamarind, Crystal cove, Waves so you can wonder around. It s on the west coast area which is more relaxing and luxurious, 30” away from core downtown. The beach is awesome! I have seen reviews saying it s rocky but actually it s only the first 5/10 ft. Once you cross (very easily), you get to a beautiful 20/40ft of sand! Crystal clear water! Bring your snorkeling gear, there are corals on the left hand side of the resort. What I liked about the House is how near the beach is! You hear and see the waves from you room, it was very relaxing

- Food: Part of the deal is you get to enjoy all the restaurants of Elegant hotels so it was nice to try different places for dinner. However the House (adult only) and Waves (family) are the high end ones. The house by far was my favorite.

- Environment: the House is an adult only so no kids yelling around (thankfully). Very romantic vibes, luxurious, not for single people unless you need to relax and turn your brain off/enjoy the peace.

- Staff: that was probably the highlight of the trip. The house’s super team is great, they care about you, and they re hard working individuals putting in 12+ hours shift, 6 days per week in +30 deg temperature with a smile and positive attitude from the first hour till the last hour! I always tip around and I recommend that too, they will remember you of course. The team think outside the box and made any request happen even when we wanted help/suggestion for where to go outside the resort! They helped book us taxis (even when the team member was home/I got few numbers and communicated via WhatsApp), helped booked our dining reservation and more. Always tip! It helps! My girlfriend straightener broke mid way, and one of the staff was nice enough to LEND it to her (10” after we brought the issue to a manager) for the rest of our stay! If I had to ask for a rocket, I bet they would have found a way to get me one lol! Don’t hesitate to ask but also don’t be cheap and don’t tip! Special thanks to:

Cherry Ann - coordinator and person talking to us via email

Sarah - receptionist who take care of us check in, checkout and planning our activities.

Andrew and Ricoh (managers), Denis and shane (bar and outdoor area personnel), Marsha (housekeeping) and many others who were always positive, helpful, caring and organized.

Cons: (and these are constructive criticism)
1- we re in Barbados. Morning old school English music was a bit lame but then we gave the remark daily to the managers who agreed with us and put some local music. So that note is for upper management: we re in Barbados, make us feel there. Again props to the team on site, they made us feel in Barbados.

2- the nice upper chairs on the deck were booked all day along. Some people would go at 5: 30am and put their towels all day. However, I find my way around very fast and tipped …. To save me my favorite two chairs ha ha ha! You can ado for anything … but tip.

3- the dining experience was great but the tapas or appetizers hours (6/7pm) was short and simple. Some people liked that but I personally was hoping for a bit more.

4- taxis are not cheap. A 5” drive was 20usd! Drive to st Laurence gap (20”, downtown area), was 40usd each way, so be careful it ll rack up fast. Drive to the airport is around 80usd each way. Thankfully the island is small

joek880able
26 Mayo de 2023 3:14

Had a fantastic stay, amazing staff, few names to mention, Shane, Teddy, Andrew, Kwesi and Wade. I'm terrible when it comes to names, so apologies to the remaining staff. You are all a lovely group.
Nothing was a hassle. Our only slight issue was the wine, not our favourite brand, but that's us being picky.
What a fantastic location, leaving the room doors open at night was the best sound track from thoses amazing waves.
The food was exceptional good, all in we had a lovely memorable time.

Adel
07 Mayo de 2023 20:30

Worst hotel ever! They will steal your money. They did it to me. Don’t go there. It’s a trap

Suzanne
12 Febrero de 2023 9:20

A massive thank you to Riah King at The Spa for outstanding customer service and amazing massages. Riah went above & beyond for us today. My husband and I had lovely relaxing massages and felt truly pampered. Riah does an amazing job. Thank you Riah

Hugo
08 Febrero de 2023 15:00

Beautiful boutique hotel right on the beach, with waves crashing almost right up to the terrace.

What makes it special is the location, the staff and the guests who stay there. It’s so small you get to know those around you and make it all the more interesting.

Yes it’s been taken over by the marriot, yes the service isn’t perfect and yes it’s a little warn in places, but this is Barbados guys. If you want the gourmet food and 5 star service go and pay 5 times the price up the road at Sandy Lane. Ultimately you get what you pay for and given it’s all inclusive you get a hell of a lot. The food isn’t gourmet but it’s still very nice, breakfast are great, the staff on the whole are good and some are great. There’s the odd grumpy sod but it won’t ruin my holiday. Cocktails at any hour, as much food as you can realistically eat, a great compliment bar just off the beach and a nice open breezy restaurant with a beautician ocean view. Sun loungers looking out across the Caribbean, Christ take me back.

The whole place has an incredibly relaxing rather magical feel. I suspect it was quite something before Marriot took over and a lot of it is still clearly there. Perhaps not quite as sharp.

I’ve heard a refurbishment is in pipeline next year. The rooms probably need it. It wouldn’t take much to make this place incredible.

The staff all work incredibly hard to make your stay special. I really appreciated that.

Tony
14 Enero de 2023 15:14

Excellent hotel, made special by the staff, in particular Teddy at the bar. Second visit here, very enjoyable, but I preferred the hotel when it was not an all-inclusive hotel. Inevitably some changes were made when the hotel changed to all-inclusive and these are not for the better, in my opinion. Therefore a 4 star, rather than 5 star rating.

Derek
04 Noviembre de 2022 21:14

Part time job just to check in, masks aren't going to save you they do more harm than good. Suffocate at your own will.

Justin
05 Octubre de 2022 5:40

The staff was great and very professional seemed like family almost. Wade, Andrew, Teddy, Shane, Ebony, Joan and Donna were all A+ and seemed very genuine. Location is literally on the beach and there are plenty of complimentary water sports to do. The rooms stayed clean and they kept you informed on anything you needed to know

Laurie
31 Agosto de 2022 8:00

Just arrived and explored.
Great suite.
Nice and compacted without being to small.
However main meal Al a carte was dismal from a service prospective, 45.in wait was normal for first course.

steve
14 Agosto de 2022 12:33

First time to Barbados for an anniversary. The beach is rocky. Service here is hit and miss. They do attend to cleaning the rooms timely. Dining times are scheduled but they are rarely followed. You can sit for hours before you receive your food.
Had a scheduled spa time, but they did not keep it, which seems to be the mantra here. Being a Marriott property I expected better.

Jim
11 Julio de 2022 9:43

Amazing find. All inclusive boutique beachfront hotel that is part of the Marriott group. Staff are excellent. Food and drink are great too.

john
26 Mayo de 2022 0:33

The hotel's location is perfect right on the seafront and very well laid out.

Everything in the hotel is fine. Yes the rooms are a little dated BUT you have a beautiful view of the Caribbean sea, everything works, the bathrooms are very spacious and you have a huge king bed and a quiet air conditioning unit.
The staff are very friendly and do their best. The food is very nice and the restaurants are very pleasant.
The reason you find some negative reviews is that this is really a 4-star hotel and Marriot are raising unrealistic expectations by still trying to position this great boutique hotel as a 5 Star establishment.

Matthew
16 Diciembre de 2021 23:10

Just come back from 10 nights here and had the most wonderful time. The staff are all a credit to the resort and are all super friendly and can't do enough for you. If they can't sort it, they'll find someone who can. The food and drink selection was 5 star with buffet and a la carte options on different days. The beach and pool were great for relaxing but waters ports are on offer for those feeling a bit more adventurous. Myself and my wife went out on tubes behind a boat and had a brilliant time.

If your looking at going to Barbados and stuck about where to stay, look no further.

Deanna
08 Febrero de 2020 3:35

Lovely spot with better service than larger hotels. Rooms are in need of renovation, but breakfast is outstanding.great place to relax on beach and head out to golf nearby

Kathleen
23 Enero de 2020 3:38

Stayed at this “hotel” a few days ago and don’t have a single good word to say about it. The strangest hotel I have ever been too. No reception area so you arrive into an open area with couches and tables set along the wall where you eat breakfast. The so-called Ambassadors are supposed to perform all duties but they are no where to be seen and are the laziest staff ever. Everything you ask for seems to be a chore. And at times the staff were no where to be seen. There is no distinction between guests and the staff either. Everyone mingles together and fraternises with each other. The rooms are third rate and so is the food. The only redeeming feature is the beach but then again getting in and out of the water is tricky because there are rocks everywhere. The restaurant next door, Daphnes, is third rate. If you are as unlucky as we were to have a room overlooking the restaurant not only will your view be hideous because you look on to their corrugated roof, but every evening and early morning you won’t be able to sit on your balcony because a putrid smell of cooking oil will drive you inside. It was also easier for me to call local restaurants internationally rather than call the hotel’s “reception. ” The hotel operator was non existent. All in all a disaster of a stay and not cheap at that. Strongly AVOID at all costs!

Tonya
30 Agosto de 2019 15:34

A wonderful place to spend with your significant other. It is a great place to unwind and spend quality time with that special someone.

K
12 Noviembre de 2018 0:05

Beautiful hotel in a beautiful location! The hotel was very clean and he staff went above and beyond to accommodate us. The food was great! This hotel has a very relaxed atmosphere. Loved it!

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